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Smoked Dog Bone Product Line Dog Bone
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Smoked Dog Bone Selection Tips Dog Bone
Selection Tips

Smoked Dog Bone Health Benefits Dog Bone
Health Benefits


Lucky Dog All Natural Beef Chew Bones

Hickory Smoked Dog Bones

Sales Policy Info

   Secure Online Ordering
When you purchase online through Lucky Dog your product purchase is through a Secure Server. No information regarding your credit card number or billing address is ever visible to anyone. We will never sell nor share your e-mail address or any personal information.

   Ordering by Mail
If you prefer to order by mail, add items to your shopping cart, print
the order form and mail with payment to the address below. Payment may be made with credit card, money order, cashiers check, or personal check. If paying by check please allow 7 - 10 business days for your check to clear your bank. Make checks Payable and Mail To:

       Lucky Dog
.......ATTN: Net Sales
.......521 North Loop E.
.......Houston, Texas  77022-5933

   Ordering by Fax
To place an order by fax, add items to your shopping cart, print the
order form, manually place your credit card information in the space provided and fax it to us at (713) 694-7701 (9:00am - 6:00pm Mon -Fri CST)

   Ordering by Phone
Ordering by phone? Just add items to your shopping cart, locate the
total purchase cost and call us at (713) 694-1991 (9:00am - 6:00pm Mon-Fri CST). Please have your credit card number ready. We will be happy to verify your purchase, total cost and consummate your order.

   Shipping and Delivery
We ship our products within 48 hours after the receipt of payment on your
order by UPS Ground, Federal Express Ground or United States Postal Service Priority Mail, which ever turns out to be the least expensive, to keep your shipping costs as low as possible. Estimated delivery is 2 - 5 business days on all products. Delivery when paying by check is 10 - 14 business days after receipt of  payment.

   Sales Tax
For orders shipped to a Texas address a 8.25% sales tax is added. All other orders are billed sales tax free.

   Credit Cards Accepted
Please note that we presently accept Visa, MasterCard, American Express, Discover Card and PayPal. All credit card orders
placed through our Online Store are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are never stored in text form at any time on any web site or server.

   Return / Refund Policy
If you are dissatisfied with the purchase of any of our products, for what ever reason, just contact us within 15 days of receiving your order by filling out our "Return Authorization Request" form. Upon receipt of your request, we will email you a RMA number and complete details for returning your purchase. After you receive your RMA, simply return the items to us in the same condition as they were sent to you. When we receive your returned items we will inspect them and then
Reimburse your payment, Issue you a credit or Exchange the item, whichever you prefer. If the return is due to a misrepresentation on our part or a defect, we will also refund your shipping costs both ways. If it is due to buyer error, we can only offer refunds or a store credit for the purchase price of the item, not including the shipping cost. We value your business and are sincerely committed to your satisfaction. If you make any purchase from us that fails to meet your expectations, we would like to hear from you and be given the opportunity to correct the problem.

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